Support

The cause is usually a device setting. Check the following in order:

1. Under Settings › Notifications › Nuur Salah, make sure notifications and sounds are allowed.
2. Check that a Focus mode (Do Not Disturb, Sleep) is not silencing notifications.
3. In the app, confirm that the reminder for the prayer in question is turned on.
4. If your location has changed, open the app once so the times are rescheduled for the new location.

If the problem continues, write to us with your device model and iOS version.

Prayer times depend on your location and the calculation method selected. Different institutions use different angles and safety margins, so a difference of a few minutes is normal.

Check the calculation method and your location in the app's settings. If you want to follow the official timetable where you live, choose the method that corresponds to it.

The qibla direction is calculated from the angle between your location and the Kaaba; your phone's compass sensor is what points to it. The sensor is affected by nearby metal and magnetic fields.

For a more accurate reading, hold the phone flat, remove any magnetic case, move away from metal objects and electronics, and calibrate the compass by moving the phone in a figure of eight. Where possible, compare the direction with the qibla of a nearby mosque.

The Premium subscription is managed through Apple; deleting the app does not end it.

On your iPhone, go to Settings › [Your Name] › Subscriptions › Nuur Salah › Cancel Subscription. After cancelling, Premium stays active until the end of the current period. Refund requests are handled by Apple.

In the app, go to Profile › My Account › Delete My Account. What is deleted, and what to keep in mind, is explained on the account deletion page.

What data is processed, where it is kept and for how long is explained in detail in the privacy policy. This website does not use cookies, analytics or tracking code.